Refund policy
At FITZEV, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a clear and transparent return and refund process.
This policy applies to orders delivered within the United States.
Return Policy – 30 Days
We offer a 30-day return policy from the date of delivery.
To be eligible for a return:
- Items must be unused and in their original condition
- Original tags (if applicable) must be attached
- Items must be returned in their original packaging
- Proof of purchase (order confirmation or receipt) is required
Returns requested after 30 days of delivery may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items
- Gift cards
- Items marked as non-returnable
We reserve the right to refuse returns that do not meet the above conditions.
How to Start a Return
To initiate a return, please contact us at:
📞 Phone: +1 (302) 561-9330
📧 Email: fitzev6@gmail.com
Please include:
- Your order number
- The item(s) you wish to return
- The reason for return
Our support team will provide return instructions.
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Refund Policy – 15 Business Days
Once we receive and inspect your returned item, we will notify you regarding approval.
If approved:
- Your refund will be processed within 15 business days
- Refunds will be issued to the original payment method
- You will receive confirmation once the refund has been completed
Please note that your bank or payment provider may require additional time to post the refund to your account.
Original shipping charges (if any) are non-refundable unless the return is due to our error.
Order Cancellations
Orders may only be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We may request photos of the item to help review the issue. If confirmed, we will offer a replacement or refund based on the situation.
Contact Information
Store Name: FITZEV
📍 Address:
181 Albus Dr
Wellford, SC 29385
United States
📞 Phone: +1 (302) 561-9330
📧 Email: fitzev6@gmail.com
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)
We aim to respond to all return and refund inquiries within 24–48 business hours