FAQ

1. Where do you ship?

We currently ship to addresses within the United States only.

2. How long does shipping take?

Orders are processed within 1–3 business days.

Estimated delivery time is 7–12 business days after your order has been shipped.

3. How much does shipping cost?

We offer Free Standard Shipping on all orders within the United States.

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with your tracking number.

Tracking information may take up to 24 hours to become available.

5. Can I change or cancel my order?

If your order has not yet entered processing, please contact us as soon as possible.

Once an order has entered processing or has been shipped, changes or cancellations may not be possible.

6. What payment methods do you accept?

We accept payment methods available during checkout, including:

Visa
Mastercard
American Express
Discover
Diners Club
PayPal
Apple Pay
Google Pay
Shop Pay

Available payment methods may vary depending on your device, location, or payment provider.

7. Is my payment information secure?

Yes. Payments are processed securely through Shopify Payments and trusted third-party payment providers.

FITZEV does not store your complete credit or debit card information on its servers.

8. What is your return policy?

We offer a 30-day return policy from the date of delivery.

Returned items must meet the conditions outlined in our Refund Policy.

9. When will I receive my refund?

Once your returned item has been received and inspected, approved refunds are generally processed within 15 business days.

Your bank or payment provider may require additional time to complete the refund.

10. What should I do if my order arrives damaged?

If your order arrives damaged or appears to be missing, please contact us within 7 days of delivery.

Please keep the original packaging and provide photos if applicable.

11. How can I contact FITZEV?

Address

181 Albus Dr

Wellford, SC 29385

United States

Email: fitzev6@gmail.com

Phone +1 (302) 561-9330

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (EST)

12. Do you ship internationally?

No. At this time, FITZEV ships only within the United States.